Client Success Associate – $45,000-$55,000/yr

Come join a company voted one of the best places to work in Cincinnati and enjoy a culture of transparency, engagement, and ownership.
Intrust-IT is now hiring for a Client Success Associate paying $45,000-$55,000/yr based on experience.

What’s in it for you?
Intrust is an ESOP (Employee Stock Ownership Plan), which has strongly contributed to our culture alongside our open financials. We want our employees to welcome an ownership mindset, and our programs are structured for the long-term effect.
Some additional items we offer as a result include:

  • Certification reimbursement
  • Tuition reimbursement up to $2,000
  • Quarterly company bonus programs (1-2)
  • Cell/internet reimbursement up to $200/month
  • 5% 401k match
  • PTO that supports work/life balance, and more

Job Details:
The Client Success Associate role is accountable for triaging new client request tickets for the Client Success team, including prioritizing and resolving as appropriate or otherwise assigning/routing. This role is also accountable for administrative, reporting/research, routine quoting/purchasing, and other facilitative or coordinative functions in support of the Client Success team responsibilities. This role is expected to be a source of expertise for relevant INTRUST systems and processes.


  • Minimum 2 years of experience in the MSP industry in technical service delivery or account management role(s)
  • A positive, supportive orientation toward staff and clients.
  • A people person with excellent communications and interpersonal skills.
  • The ability to balancing the needs of the customer with the Company and our staff.
  • A drive to embrace collaboration with others and ability to shift gears at a moments notice.
  • A passion for the quality of your work that demonstrates an ownership mindset.
  • Consistent demonstration of the value of learning by welcoming training, coaching, and feedback.
  • Ability to effectively self-manage multiple projects or tasks simultaneously.

Apply Today!

If you are hired at Intrust and determine in the first 30 days that anything you are told about the job is not true and that it isn’t the place for you, then we pay you a $2,500 bonus to quit. That’s right: $2,500 to just walk out the door.
So, if this sounds like the place you want to work, don’t wait any longer. Apply today!

Share This Job